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​       RETURNS & REFUNDS

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• If you are not completely satisfied with your purchase please notify me within 7 days of when the order is received. Simply email flyingpenelope@yahoo.com 

• Return shipping and fees will be the responsibility of the customer. Eventual return shipping fee will be deducted from your refund.

• Some items are not eligible for return, such as custom-made orders and pieces with engraving and scratched or worn items.

• Items should be returned in their original packaging and unworn.

• Flying Penelope Jewelry reserves the right to reject any returned items that do not meet the above requirements. 

• The refund can take up to 15 days after receiving the package.

• Please note that we will not refund taxes, duties, and/or any additional charges that may occur for orders outside of the European Union.

• Items bought on sale are not eligible for returns and refunds.                                                                                                                                                                                                                                                                                                                 CHANGE OF SIZE / LENGHT                                                                                                                                                                                       

• Please email to flyingpenelope@yahoo.com and we will inform you of the following steps.​​​​

 

 

       REPAIR

              

• If your jewel got damaged and needs a repair, email to flyingpenelope@yahoo.com.

• You can also send us a photo with the case and we will provide you with the cost of the service.